Delivery and Returns

Our Contract

Delivery

£3.50  Royal Mail Standard. Delivery 2-3 days from despatch.

£4.95  Royal Mail Express.  Delivery 1 -2 days from despatch.

We offer multiple address delivery in one transaction at no extra cost. Just choose more than one gift, enter an address for each and leave the rest to us. For more information on this process please see our FAQ page or contact us.

Non-Personalised gift orders are processed on the same day and delivery arranged between 9 am to 5 pm. Please note: during busy periods orders that are placed after 3 pm may be processed and despatched on the following day.

Personalised gift orders are processed on the same day and ordered from a 3rd party supplier.  Please note: personalisation may take 24-72 hours for our supplier to do, depending on the item, so please allow 3-5 working days from order to delivery.

Where personalised and non-personalised gifts are ordered in one transaction these may be delivered separately by Happiness Wrapped and direct from our personalised gift supplier.

All orders placed on Friday, after 3 pm, will be processed the following Monday.

Next Day Delivery is NOT available for delivery in the Scottish Highlands or any Off-Shore postcodes i.e Channel Islands, Northern Ireland, Isle of Man, Isle of Wight.  Please select Standard delivery for these locations. For delivery outside of Mainland UK address please contact Happiness Wrapped Ltd for a quotation. The following postcodes are not considered UK mainland: DD, AB, PH, KW, IV1-39, PA21-38.

The majority of parcels are sent via Royal Mail or Courier. As this is out of our control we are unable to guarantee delivery dates. Occasionally during busy periods, there can be delays that are beyond our control but we will always inform customers of any issues that we are aware of.

To ensure prompt delivery please enter the correct address and postcode when placing your order.  Unfortunately, we cannot be held responsible for late or failed delivery where an address or postcode is entered incorrectly.

We are unable to deliver on Weekends or Bank Holidays.

Refunds & Returns

We carefully package and check each order before despatch.  However, in the unlikely event that you receive an item that is damaged or faulty, we will work with you to ensure this is resolved as quickly as possible. To assist us, please check your items as soon as they arrive and follow the guidelines below:

Missing or Incomplete Orders

If your order is incomplete or doesn’t arrive when expected please inform us within 2 days of the expected delivery date and we will investigate with the party that delivers goods on our behalf.  To report a missing or incomplete order please call us on 0800 689 4806 or email [email protected]

Damaged or Faulty Goods

Every effort is made to ensure our products arrive in perfect condition.  If your order is damaged or faulty on arrival please inform us within 2 days of receiving your order so that we can investigate it with the delivery company. Please send us a photo of the item(s) to [email protected] along with your order number and a description detailing the problem.  Once we receive your email we will be in touch to discuss how we can best resolve the problem for you. If necessary, we will also carry out a quality check in our warehouse or liaise with the courier regarding any items damaged in transit. Provided the product is returned to us within 14 calendar days, from the day after you receive the goods, we will either re-send the product or refund the purchase price.

Ordered in Error or Unwanted

If an item has been ordered in error, or you’ve just changed your mind, then we are happy for you to return the item providing it is unused and in its original packaging. Please notify us within 7 days of receiving your order, via email to [email protected], with details of your order number and the product(s) being returned. You will need to organise and cover the cost of sending back the item.  Providing the item is received back in a fully saleable condition we will deduct a 10% handling fee and refund you the difference.

Personalised Goods

Due to the personalised nature of our goods, we are only able to offer a refund if the product is not as described, faulty or damaged. Please advise us within 2 days of receiving your order so that we can investigate it with the supplier or delivery company. Please send us a photo of the item(s) to [email protected] along with your order number and a description detailing the problem.  Once we receive your email we will be in touch to discuss how we can best resolve the problem for you. Provided the product is returned to us within 14 calendar days, from the day after you receive the goods, we will either re-send the product or refund the purchase price.

Exchange

If you’d like to exchange an item please let us know within 2 days of receiving the original order by emailing [email protected], or calling us on 0800 6894806, with your order number and your request. One of the team will contact you to discuss your request and any handling fees that may apply. You will need to organise and cover the cost of sending the original item(s) back to us. The item (s) need to be unused and in their original packaging. Your new order will be dealt with and delivered separately.

Returning Orders

If you’d like to return an item please let us know within 2 days of receiving the original order by emailing [email protected], or calling us on 0800 689 4806, with your order number and request. One of the team will contact you to discuss your request and any handling fees that may apply.  You will need to organise and cover the cost of sending the original item(s) back to us to Happiness Wrapped Ltd, West House, 3 Marsh Brook Close, Rixton, Warrington, Cheshire, WA3 6LR. The item (s) need to be unused and in their original packaging.

Exchanges and refunds will be processed within 7 days of receipt. Returns do not affect your statutory rights.