Frequently Asked Questions

Got any questions?

Our Frequently Asked Questions (FAQ) page is updated on a regular basis to help our visitors.

If you can’t find what you’re looking for, please contact us and we will be happy to help.

How quick is delivery?

Orders received before 3 pm are processed on the same day. (excluding Saturday and Sunday)

Standard Orders are despatched via Royal Mail 2nd Class.  Please allow 3-5 working days from order to receipt.

Express Orders are despatched via Royal Mail 1st Class or courier. This option is for non-personalised gifts only. Please allow 2 days from order to receipt.

 

Our Couriers are doing their best in the current circumstances to deliver within 24 hours.  However, on occasion, they may face delays, which are outside of our control.

Where do you deliver to?

We only deliver to the UK (England, Scotland, Wales and Northern Ireland).

Contact us if you have any questions about delivery elsewhere.

How much is postage?

We charge a flat rate of £3.95 for second-class postage to keep things simple.  This covers personalised and non-personalised gifts. You also have the option to choose RM first class postage for £4.95 or RM tracked for £5.70 if you would like your gift to be delivered faster.

Non-personalised gifts are despatched as standard within 24 hours from order. If you select this option, your gift will be despatched on the same working day if ordered before 3 pm.

Personalised gifts take between 1-3 working days to produce before they are despatched. Therefore please allow 3-5 working days from order to receipt if you select RM second class post.

We include a free personal message for all non-personalised gifts and greeting cards. We charge £1.50 postage for greeting cards and these are despatched by RM first class on the same working day when ordered before 3 pm.

Can I collect my Hamper/Gift Box?

Unfortunately, this is not currently an option as Happiness Wrapped is an online shop.

Should this change, we will update this page.

Can I return my Gift?

Yes, you can.

Please see our T&C’s page for information on returns or Contact us if you have any questions.

How do I Buy a Hamper or Gift?

Follow these 7 easy steps:

  1. Click/tap on one of the Categories, e.g. Happy Her, Gift Ideas, etc.
  2. Find a gift you like and select it to see more information and images.
  3. Add the gift to your cart.
  4. Follow the guidelines to checkout.
  5. Pay for your gift by Credit card or PayPal.
  6. Look forward to receiving your Gift.
  7. Please provide us with feedback if you are happy with your purchase. (Google and Facebook Reviews are most welcome)

How do I leave a review?

Thank you for leaving a review. It is important to us that you are delighted with our gifts and service.

Select the gift you purchased.

Scroll down until you see Description, Additional Information and Reviews.

Click on Reviews.

Where it says ‘Add a Review’, select a star rating and type your review in underneath it.

Click on Submit.

How do I pay?

Payment can be made via Credit Card or PayPal.

We accept the following cards:

  • Visa
  • Mastercard
  • Maestro

Unfortunately, we do not accept American Express.

Please note: we currently only deliver gifts within the UK.

Can I get a VAT invoice?

Happiness Wrapped is not currently registered for VAT.

Should this change, we will update this page and inform you on how to request one.

Contact us if you have any questions.

Can I cancel an order?

We hope there will be no need for you to cancel an order.

We will accept cancellations for non-personalised gifts if notified on the same day that the order was placed and before it is despatched at 3 pm.  Once gifts have been despatched we will be unable to accept any cancellations or provide a refund.

Please note: Unfortunately, we cannot accept cancellations for personalised gifts as these are paid for upfront when the order is placed with our supplier.

To notify us of any cancellations, please call us as soon as possible on 0800 6894806, or contact us via our Contact page.

Do I get confirmation of my order?

You will receive a confirmation email immediately after you have placed an order.

Please check the details to ensure everything is correct and you are happy with your order.

Contact us if you have any problems or questions.

How do you use my personal data?

Please see our Privacy Policy, which explains how we collect and use information.

We do not keep or have access to your financial information. Payments made by Credit Card, Debit Card or Paypal are managed by a third party.

Contact us if you have any questions.